Terms and Conditions of Sale (TCS) – La Loge de Suzon

1. Legal information

The e-commerce site «La Loge de Suzon» is operated by the company La Loge de Suzon, whose registered office is located at 115 rue Paul Bert, 69400 Villefranche-sur-Saône, France.

2. Commands

2.1. Placing an Order: To make a purchase on our website, the customer must be of legal age of majority in their country of residence. The customer can place an order by selecting the desired products, adding them to the cart, providing the required information, and confirming the order.

2.2. Order Confirmation: Once the order has been placed, the customer will receive an email confirmation at [contact@lalogedesuzon.com], including an order summary. This confirmation does not constitute a contractual commitment, but rather a confirmation that the order has been received.

3. Price and Payment

3.1. Prices: The prices displayed on our website are in Euros (EUR) and include applicable VAT. Shipping costs are not included in the product prices and will be indicated during the order process.

3.2. Payment: Payments can be made by credit card, debit card, or any other payment method accepted by La Loge de Suzon. Payments are secure and managed by third-party payment service providers.

4. Delivery

4.1. Delivery zones: La Loge de Suzon delivers in metropolitan France. For deliveries abroad, please contact us for more information.

4.2. Delivery Times: Delivery times vary depending on the destination and the shipping method chosen by the customer. These times will be indicated at the time of order.

5. Returns and Refunds

5.1. Right of withdrawal: The customer has a period of 14 days from receipt of their order to exercise their right of withdrawal and return the products. Return costs are the responsibility of the customer.

5.2. Reimbursement: In case of a return in accordance with our return policy, La Loge de Suzon undertakes to reimburse the customer as soon as possible, including the initial shipping costs, with the exception of return shipping costs.

6. Warranty and Customer Service

6.1. Warranty: Our products are covered by the legal warranty of conformity and the warranty against hidden defects.

6.2. Customer Service: For any questions, complaints, or requests for assistance, customers may contact our customer service by email at [contact@lalogedesuzon.com] or by phone at [phone number].

7. Personal Data Protection

La Loge de Suzon complies with current legislation regarding the protection of personal data. Customer personal information is collected and processed in accordance with our privacy policy.

8. Governing Law and Disputes

These T&Cs are subject to French law. In the event of a dispute, the parties will endeavor to reach an amicable settlement. Failing that, the French courts will have jurisdiction to rule on the dispute.

9. Terms and Conditions Modifications

La Loge de Suzon reserves the right to modify these GCS at any time. Modifications will be published on the site and will take effect upon publication.

10. Contact

For any questions concerning these T&Cs, please contact us at [contact@lalogedesuzon.com] or at the postal address mentioned above.

These Terms and Conditions are valid from November 2023.